About this opportunity.

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Title :
Call Center Representative
Category :
Call Center
Street Address :
5501 HEADQUARTERS DR
City :
PLANO
State :
TX
Zip :
75024
Organization :
Rent-A-Center
Job ID :
258566
Description :
Big Brands, Bigger Careers!
Do you want to help people live their dreams? It takes a lot of energy and a genuine desire to make people smile. At Rent-A-Center, we believe in a fairer world where more people have more opportunities to pursue a better life. This same belief extends to our talented coworkers. We’re happy to help you achieve the American dream, too. Join us.
 
Call Center Representative
Do you enjoy helping people over the phone?
 
Are you looking for a Monday through Friday role to have a better quality of life?  We have the right opportunity for you! 
 
Are you a problem solver and enjoy handling challenging situations?
 
In this position, you handle all communication with customers using courtesy, professionalism, and respect. You receive inbound calls, emails, web forms, and voicemails that you will help resolve. You document contacts in a database and follow-up on open tickets, in order to drive timely closure. You also handle challenging situations following company standards and will create and update new standards. That’s what being a Call Center Customer Service Representative at Rent-A-Center is all about. Join the RAC family today!
 
Why should you work at RAC?
We offer a comprehensive and competitive benefits package that includes everything from health insurance to a generous 401(k) with 50% match and substantial paid time off. But you’ll find the real benefits to joining us come from within. Everything we do is about empowering and bettering lives. Yours included.
 
Do you have what it takes?
  • High school diploma or GED
  • At least 2 years of customer service experience
  • Bi-lingual skills are a plus
  • Excellent listening and communication skills (oral and written)
  • Knowledge of general office equipment and proficient in windows-based software (Microsoft Office)
  • Experience in a call center environment or in the rent-to-own industry preferred
 
 
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